Privacy Policy

1. General Information

Thank you for visiting Una Storia’s website and exploring our collections. At Una Storia, protecting your personal data and respecting your privacy is a top priority. This Privacy Policy explains how we handle your personal data and your rights under the Law on Personal Data Protection and other applicable legal regulations.

2. Processing of Personal Data When Using Our Website

When you browse www.unastoria.mk, we may automatically collect and store the following technical information:

- Your IP address
- Date and time of access
- Browser type and version
- Operating system
- Pages you access on our site

This data is used to maintain website security, optimize our platform, and enhance your browsing experience. The legal basis for this processing is our legitimate interest in providing
a safe and user-friendly website.

Additionally, we may collect personal data when you interact with us via:

- Online purchases
- Newsletter sign-ups

This data is processed based on the necessity to fulfill a contract (e.g. delivering your order) or based on your explicit consent.
To protect your data, we employ a variety of security measures, including encryption, and internal access controls.

a) Contact Form

When you reach out to us through our website’s contact form, the information you provide is used solely to respond to your inquiry. By submitting the form, you are giving us your consent to process this data for that purpose.

b) Cookies

Our website uses cookies to enhance your shopping experience and support site functionality. Cookies are small text files stored on your device. Some cookies are deleted after your session ends, while others remain to help us recognize your browser during future visits.

For more detailed information on how we use cookies, please see our Cookie Policy.

c) Third-Party Data Processors

To provide you with a seamless shopping experience, Una Storia may work with trusted third-party service providers (e.g. for shipping, payment processing, or website analytics). Some of these providers may be based outside the EU/EEA.

We ensure that all third parties handle your data in compliance with European data protection standards and take appropriate safeguards to protect your privacy.

We do not share your personal data with other recipients unless required to do so by law.

d) Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g. order processing, customer support). In some cases, we may be legally obligated to retain data for longer periods (e.g. tax and accounting purposes, up to 5 years or more).

We may also retain certain data based on our legitimate interests—such as fraud prevention, website security, or legal claims.

3. Your Rights

You have the following rights under the Law on Personal Data Protection:
Right to access: Request information and a copy of your personal data
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure (“Right to be forgotten”)
Right to restrict processing
Right to data portability: Receive your data in a structured, commonly used, and machine-readable format, or request its transfer to another service provider
Right to object: Object to processing based on our legitimate interests
Right to withdraw consent: Withdraw consent at any time for processing that is based on consent
Right to lodge a complaint: You may contact the Personal Data Protection Agency if you believe your rights have been violated

To exercise any of your rights, please contact us at:
info@unastoria.mk

This Privacy Policy is regularly reviewed and may be updated to reflect changes in data protection regulations or our internal processes. We recommend checking back periodically for any updates.